Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us. Please see below for more information on our return policy.

RETURNS

To be eligible for a return or refund, you must submit your return request within 30 calendar days of receiving your order.

The product must be in the same condition as received, unused, and undamaged.

Once we receive your return request, we will review it and normally complete the review within 3 business days.

If your return request is approved, you must ship the item back within 14 calendar days of the approval date, unless we instruct you otherwise.

Returns shipped after this period may not be accepted.

RETURN PROCESS

Submit your return or refund request to our Customer Support Center within 30 calendar days of receiving your order.
We will review your request and normally provide a decision within 3 business days.
If your return is approved, we will provide the return address and, where applicable, return instructions or a return shipping label.
If you are required to return the item, securely pack it in its original packaging and include your proof of purchase.
Ship the item within 14 calendar days after your return request is approved.

Please do not send your return to the sender's address shown on the original package. Please use the return address provided by our Customer Support Center.

RETURN SHIPPING COSTS

Returns due to customer preference or other reasons not caused by our error

If you return an item for a reason that is not caused by an error on our part, you are responsible for the return shipping cost. You may choose the shipping carrier and service, and the applicable shipping cost will be paid by you.

We will not deduct the same return shipping cost from your refund if you have already paid the return shipping cost directly.

Returns due to our error

If you receive a damaged, defective, incorrect, or otherwise improperly fulfilled item, please contact our Customer Support Center before returning the item.

Where applicable, we will provide a return shipping label at no cost to you. When we provide the return label, you will not be required to pay the return shipping cost separately, and no additional return shipping charge will be deducted from your refund.

REFUNDS

Once we receive your returned item, we will inspect its condition.

If the return is approved after inspection, we will initiate your refund within 5 business days from the date we receive and inspect the returned item.

The refund amount will generally correspond to the amount paid for the returned item, subject to any applicable deductions expressly stated in this policy.

Original shipping charges are non-refundable unless the return is due to our error or otherwise required by applicable law.

If you are responsible for the return shipping cost and have paid it directly to the carrier, that cost will not be deducted again from your refund.

Refunds will be issued to the original payment method used to place the order whenever possible.

Once we initiate the refund, the time required for the funds to appear in your account depends on your payment provider, bank, or card issuer. Please allow approximately 5–10 business days for the refund to appear after it has been issued. Some payment providers may require additional time.

We will notify you by email once your refund has been initiated.

REFUNDS WITHOUT A RETURN

In some cases, we may determine that you do not need to return the item.

If we confirm in writing that no return is required, the 5-business-day refund processing period begins on the date we confirm that no return is required.

The refund will be issued to your original payment method whenever possible. The subsequent time required for the funds to appear in your account depends on your payment provider, bank, or card issuer.

ORDER CANCELLATION

You may request to cancel your order before it has been shipped.

Orders are usually processed within 3–5 business days after being placed. If you wish to cancel your order, please contact our Customer Support Center as soon as possible.

Once an order has been shipped, cancellation may no longer be possible. In such cases, the order will be subject to the applicable return policy.

EXCEPTIONS
The following items cannot be returned or exchanged:

• perishable items
• intimates
• gift cards
• custom items
• digital products

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at our Support Center

Return address
Country : China
Province : GuangDongsheng
City : Dongguanshi
Address : Xiaobaiju Supply Chain, 4th Floor, Building B, Kesui Jingu, No. 1 Dongfeng West Road, Dali Village, Qingxi Town
Contactor : Du Zuojun (Qyq)
Postcode : 523648
Phone number : 13360663005